Refund Policy

SelfPub Go is operated by SOFTSURE LLC, a limited liability company registered in Georgia (ID 445788915). This policy explains how refunds and cancellations work. It is part of our Terms of Service.

1. Who processes payments

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

2. 14-day refund

If you are not satisfied, ask within 14 days of the first payment of a subscription and we will refund that payment in full, no questions asked.

3. Cancelling a subscription

You can cancel any time. Your plan will not renew, and you keep access until the end of the period you have already paid for.

4. How to ask for a refund

• Email support@selfpubgo.com from the address on your account, or
• use the link in your Paddle receipt, or go to paddle.net and look up your order.

5. Where the money goes

Refunds are paid back to the original payment method. How long it takes to show up depends on your bank or card provider.

6. Your legal rights

This policy does not limit any rights you have under consumer protection law in your country.